1. Pause and check
Check every pocket and bag, then any other door, a sliding door you can safely reach from the ground, or a roommate who might be nearby. Never climb to a balcony or window.
2. Call your property manager
Many complexes keep spare keys or have an on-call maintenance contact. Some charge a fee for after-hours lockouts; ask before they come out.
3. Call a locksmith
If the office is closed or can't help, call a locksmith. Give the full address, building and unit number, and mention any gate code. We'll quote before we set off.
4. Have ID ready
We'll need to see ID or a lease showing you live there. If it's inside, we'll check it once the door is open, before we leave.
5. Prevent the next one
- Leave a spare key with someone you trust nearby
- Ask your manager about a keypad deadbolt
- If your keys are lost, ask the landlord to rekey the lock
See our residential services or call for lockout help.
